Rabi
Role: Live chat agent who handles both Bengali and English
Shift: GMT+6, 9am to 6pm
299bt Support: Talk directly with the team
299bt Support works quickly for players in Bangladesh from Dhaka, and when questions about bKash, Nagad, and Rocket arise, the team answers directly
Download the app View Help Center
What you will find inside 299bt Contact
4.8
Average rating from 33,082 reviews
4.5M+
Active users, so the support team stays busy
491+
Game and account questions handled together
99.7%
Uptime, so the contact channel stays open
Four support agents
Mila
Role: Checks login and password questions for account help
Shift: GMT+6, 12pm to 9pm
Arif
Role: Handles deposits and verification using bKash, Nagad, Rocket
Shift: GMT+6, 8pm to 2am
Sohana
Role: Help Center queue provides quick answers to common questions
Shift: GMT+6, 10am to 7pm
Shift and Answer Style
-
First hit lower
Common questions are filtered first, so small issues are answered within 5 minutes
Users from Dhaka, Chittagong, and Sylhet usually join the same queue
-
Complex issues go to separate tracks
Account, APK, and deposit-related tickets are assigned to different agents to reduce mistakes
In night shift, agents like Arif are available, so three major channels stay open
If 299bt Login If there is trouble, the team will guide you through the steps on Help Center General solutions can also be found
Main contact channel
Live Chat
The fastest route is usually this; the matter can be resolved in three questions
Email Support
Uploading documents or screenshots helps with verification and account issues
Help Center
There are step-by-step written guides for new APKs, apps, and deposits
Four quick notes about agents
Rabi answered the question in 2 minutes
Imran Dhaka
Mila clarified the login issue
Tania Chittagong
Arif quickly checks the bKash queue
Noor Narayanganj
Sohana's answer is short, but useful
Faisal Khulna
Common questions about 299bt Help
Where is 299bt contact?
This page has the main options: live chat, email, and help center together.
What to do if bKash fails?
Enter the transaction ID and time, then the agent will locate the case.
Help available at night?
Yes, shifts rotate, so login or APK questions won't stop at night.
More details please FAQ page See for beginners Newcomers GuideThat will help
Keep the final step simple.
If 299bt support is needed, start from the app; Bangladeshi players can quickly use bKash, Nagad, and Rocket.
Download 299bt app